Handle incoming calls and ascertain if the call is of a customer service or technical nature. Open call and trouble tickets in our ticketing system database for all incoming inquiries. Process and/or forward technical problems to field technicians or on call engineers as appropriate for resolution. Track open trouble tickets to resolution. Interface with Operations Center

Daily Coding / Applying Cash Receipts Reconciling cash related entries Scanning and indexing daily cash receipts Research customer payments Requirements High School diploma/GED Associate or bachelor's degree in business, Communications and/or Accounting is ( a plus) 2 3 years' experience working with A/R transactions and Credits / Debits for a large corporation Excellent